 FIPCO Staff Profiles/Customers First Team Members
Name: Loretta Lobaugh
Title: Mortgage Product Coordinator
When I Started at FIPCO: 1995
How I Make Sure FIPCO Customers Come First: I am satisfied only if the customer is satisfied.
What I Enjoy Most About FIPCO: Talking to our customers.
Interests Outside Work: Programming Courses and Art History
I Wish I Could Meet: Steve Jobs, CEO Apple and Jacques Pepin, French Chef
Dream Vacation: Any where with full spectrum sunshine, lots of it.!!
[top]
Name: Sherry Pomplun
Title: Assistant Director – Mortgage Products and Services
When I Started at FIPCO: There were only seven staff members here that covered programming, training and technical. We’ve sure grown since and provide many more services than we did back then. Being a former FIPCO software user, I was able to jump right in to train and assist customers.
How I Make Sure FIPCO Customers Come First: Having been on the other side of the fence and knowing what goes on in the loan department, I can relate to the customers very well. I can see their perspective and know immediately what their situation is and am able to resolve issues quickly. I enjoy working directly with customers and they help me as well in keeping me abreast of new products and programs that are offered by the different providers.
What I Enjoy Most About FIPCO: The fabulous and friendly staff that we have!
Interests Outside Work: Photography, horse shows, rodeos and crafts
I Wish I Could Meet: Princess Di.
Dream Vacation: To go back to Hawaii!!
[top]
 Name: Karla Meis
Title: Assistant Director-Loan Products & Services
When I Started at FIPCO: July 1996
How I Make Sure FIPCO Customers Come First: Strive to develop our loan software products based on enhancement suggestions received from our customers, and as a result, meeting their expectations.
What I Enjoy Most About FIPCO: The variety of tasks that my position entails, and working with friendly, knowledgeable staff.
Interests Outside Work: spending quality time with my son Kevin, downhill skiing, boating, traveling, attending sport events.
I Wish I Could Have Met: Princess Diana
Dream Vacation: A month long vacation to either Australia or Europe
[top]
Name: Pam Kelly
Title: President
When I Started at FIPCO: June 19, 1989
How I Make Sure FIPCO Customers Come First: I listen to our customers and make sure we are in tune with the technology, products and services we provide to meet their needs.
What I Enjoy Most About FIPCO: The wonderful staff and customers I have the pleasure of working with each day, along with the diversity that each day brings.
Interests Outside Work: Getting to be a kid again by keeping up with my two sons, helping with the local girls’ basketball team and taking time to do absolutely nothing if such a moment presents itself.
I Wish I Could Have Met: Dottie Green of the Rockford Peaches, All-American Girls Professional Baseball League
Dream Vacation: Anywhere with my family or girlfriends where there are no cell phones or computers and time moves at a slow and leisurely pace
[top]
Name: Lori Olson
Title: Application System Analyst
When I Started at FIPCO: September 23, 2002
How I Make Sure FIPCO Customers Come First: I try to think of myself in the customer’s position and how I would like to be treated and treat them with the same respect. I enjoy the feeling when I have satisfied the customer’s needs.
What I Enjoy Most About FIPCO: I enjoy working for a company who cares about their employees and it’s a pleasure to work with such a friendly and tremendous staff.
Interests Outside Work: Riding my Harley, working around the yard doing small projects, playing with my dog Peanut and spending time with my Grandchildren (Destiny & Cameron).
I Wish I Could Meet: John Claude Van Damme
Dream Vacation: Jamaica
[top]
Name: Nancy Hamele
Title: Assistant Director – Deposit Products & Services
When I Started at FIPCO: 1988
How I Make Sure FIPCO Customers Come First: By responding quickly to their questions, always being friendly and follow through. I go above and beyond their expectations.
What I Enjoy Most About FIPCO: The people and our customers.
Interests outside Work: My daughter and I enjoy spending time with family and friends, shopping and outdoor activities.
I Wish I Could Meet: Oprah.
Dream Vacation: Traveling through Europe.
[top]
 Name: Rick Baker
Title: Director-Integration/Technical Support Services
When I Started at FIPCO: I felt the most difficult thing to learn was knowing what customer was on the phone by what city they are in. Now when someone says that a customer is on the phone I ask what city? Then I know what person I usually work with at that location.
How I Make Sure FIPCO Customers Come First: You learn in this business to pay attention to what the customer says, and understanding that is the key. I learned this the hard way by not paying attention on my first few customer calls. You can’t expect to be respected unless you respect first, and being a good listener means showing respect for your customer first, and understanding what they need second.
What I Enjoy Most About FIPCO: Using my understanding of most computer related issues gives me great satisfaction in solving problems. I am given the freedom to use my imagination and try unconventional methods when necessary to solve problems. This makes coming to work everyday enjoyable and I never dread the 18 mile drive to work each day. Secondly I like to take on a challenge once and awhile and many customer issues present the opportunity to solve a challenge.
Interests Outside Work: I am an active bowler and enjoy the competition. Overcoming that hand eye coordination thing is fun. I can no longer compete in gymnastics as I did in college, so bowling gives me that thrill of victory (sometimes)! I enjoy spending time watching movies, snow skiing, traveling with my wife and two sons, listening to oldies, going to the UW Men’s basketball games, and dining out.
I Wish I Could Meet: Kirk Douglas. After reading his book Ragman’s Son I gained respect for his plight as the son of a poor immigrant. He had to overcome several tragedies in his life to become successful. Most of all I admire his moral stance to hire black listed people in Hollywood that were accused of being communist.
Dream Vacation: A ski vacation to Europe. The French and Swiss Alps and staying in a warm chalet.
[top]
Name: Chad Dunemann
Title: Interface/Technical Specialist
When I Started at FIPCO: Aug. 28, 1999
How I Make Sure FIPCO Customers Come First: I try to handle each and every customer, as I would like to be treated. Every call is important and I try handling the problems as they come up in a quick and timely fashion, minimizing the time the customer has to spend directly on the issue.
What I Enjoy Most About FIPCO: The small friendly working environment, I feel like an important member of the team instead of a numbered employee.
Interests Outside Work: Paintball, video games, gardening, fishing, reading, air-smithing.
I Wish I Could Meet: Robert L. Howard, or President Roosevelt.
Dream Vacation: A year sailing around the world with my wife, all expenses paid of course.
[top]
Name: Beth Kowing
Title: Training/Support Analyst
When I Started at FIPCO: March 2002
How I Make Sure FIPCO Customers Come First: I always ensure the customer has come to a resolution or gotten an answer by the end of the support call, and I try to make myself available to customers at all times.
What I Enjoy Most About FIPCO: The people! Not only the customers I talk to, but the staff I work with as well.
Interests Outside Work: Spending time with family, reading, shopping, and being outdoors.
I Wish I Could Have Met: Princess Diana
Dream Vacation: I would someday like to visit Ireland, since I am part Irish.
[top]
Name: Annette Witkowski
Title: Director - Training
When I Started at FIPCO: August 1997
How I Make Sure FIPCO Customers Come First: I put myself in their shoes to understand the problem more fully. I strive to come up with a solution that pleases the customer while still keeping them in compliance.
What I Enjoy Most About FIPCO: The variety of duties I encounter during the workday, and the staff that I work with.
Interests Outside Work: Spending time with family, directing plays, music, reading, cross stitch, camping,
I Wish I Could Meet: Lewis and Clark
Dream Vacation: The top of Mount Rendezvous in the Grand Titans.
[top]
Name: Alice Hamilton
Title: Training Coordinator
When I Started at FIPCO: November 1999
How I Make Sure FIPCO Customers Come First: I listen to our customers and put myself in their place and then offer the best solution for their situation as quickly as possible. I enjoy being able to serve our customers.
What I Enjoy Most About FIPCO: I have opportunities to meet new people throughout Wisconsin and continue learning almost everyday.
Interests Outside Work: Music is my passion. I sing with church choir and Sweet Adelines barbershop chorus.
[top]
Name: Patricia Novak
Title: Director – Administrative Services
When I Started at FIPCO: May 1990
How I Make Sure FIPCO Customers Come First: A long time ago, someone said, “If you don’t take care of the customer, somebody else will!” I try to keep that in mind each day when I come to work.
What I Enjoy Most About FIPCO: Banking and technology are constantly changing. This provides me the opportunity to learn new things and offers variety in my work.
Interests Outside Work: Reading, gardening, shopping and spending time with family and friends.
Dream Vacation: Spending time with my spouse, relaxing at a cottage on a lake, with no phones and a couple of good books.
[top]
Name: Tina White
Title: Electronic Forms Specialist
When I Started at FIPCO : I started FIPCO on May 31 of 2005.
How I Make Sure FIPCO Customers Come First : By always being friendly and responding quickly to their questions, and if I can't answer the customer's question, I put them in contact with someone who can.
What I Enjoy Most About FIPCO: I enjoy the friendly atmosphere and our strength to work as a team.
Interests Outside Work : In the summer I love to travel to different states, go camping and hiking. I also love to paint and take pictures.
Dream Vacation: Bahamas and Hawaii
[top]
Name: Jenny Haight
Title: Electronic Forms Specialist
When I Started at FIPCO: September 2005
How I Make Sure FIPCO Customers Come First: I put all my effort and skills into doing the job right the first time and always with a smile on my face.
What I Enjoy Most About FIPCO: There's always something to keep me busy and keep my mind going, my days go by so fast because I'm constantly learning something new! I also work with the the greatest people.
Interests Outside Work: Shopping, camping, bowling, fishing, surfing the net, cooking and spending time with my family
I wish I could have met: John Lennon.
Dream Vacation: I would love to escape to an all-inclusive resort in the Caribbean!
[top]
Name: Ann Robson
Title: Interface Analyst
When I Started at FIPCO: August 2006
How I Make Sure FIPCO Customers Come First: I strive to fully understand the customer's position, provide the most logical solution, and make suggestions befitting the specific situation.
What I Enjoy Most About FIPCO: The integrity of our staff, the appreciation of our customers, the technology we work with, and its diversity.
Interests Outside Work: Home improvements, gardening, stained glass, archery, and music
I Wish I Could Meet: B.B. King
Dream Vacation: Churchill , Manitoba to see the polar bear migration
[top]
Name: Mary Hanko
Title: Product Support Specialist
When I Started at FIPCO: July 17, 2006
How I Make Sure FIPCO Customers Come First: The customer is my first priority. I try to make sure their questions get answered right away. The customer should always be treated with respect.
What I Enjoy Most About FIPCO: The great staff that I work with and also the customers.
Interests Outside Work: I love NASCAR Racing. I look forward to February every year so I can attend the Daytona 500. Besides racing I like to go boating and spend time with my family and friends.
I Wish I Could Meet: Regis and Kelly
Dream Vacation: My dream vacation would be from February thru November. I would attend all of the Nascar races.
[top]
Name: Sally Michaels
Title: Inside Sales Representative
When I Started at FIPCO: March 2008
How I Make Sure FIPCO Customers Come First: By responding to their needs quickly and efficiently, FIPCO’s customers will always feel they come first.
What I Enjoy Most About FIPCO: The staff at FIPCO is second to none in their friendliness, professionalism and positive attitudes.
Interests Outside Work: Spending time with my family is tops on my list, however, I enjoy most spectator sports such as football, baseball and hockey. Reading is a good relaxer and traveling to warm sunny places is a must do!
I Wish I Could Have Met: Jackie Kennedy and Princess Diana
Dream Vacation: Traveling around Europe for a couple of months followed by a Mediterranean cruise would be my ideal vacation.
[top]
Name: Tim Hinz
Title: Interface Analyst
When I Started at FIPCO: June 2000
How I Make Sure FIPCO Customers Come First: By paying attention and listening to the problem the customer is describing. Then asking questions to make sure I understand the problem. From there working quickly to resolve the issue and try to make sure other customers won't have the same issue.
What I Enjoy Most About FIPCO: Working with customers and co-workers.
Interests Outside Work: My family and friends, home improvements, I also own & operate a restaurant & bar.
Dream Vacation: My wife and I love to take cruises the longer the better.
[top]
Name: Pam Shufelt
Title: Administrative Coordinator
When I Started at FIPCO: The Date was May 5, 2008, stocks were down and gas prices were up
How I Make Sure FIPCO Customers Come First: I follow up with phone conversations I’ve had with the customer to make sure all of their questions and/or needs are answered and/or met.
What I Enjoy Most About FIPCO: The staff, lack of stress, and the “team” feeling that is conveyed throughout the company.
Interests Outside Work: baking, cooking, gardening, traveling, enjoying family and friends.
I wish I could have met or I wish I could meet: I wish I could meet Al Pacino
Dream Vacation: Ocean cruise to Alaska
[top]
Name: Ken M. Shaurette
Title: Director IT Services
When I Started at FIPCO: 2008
How I Make Sure FIPCO Customers Come First: Maintain a motto of “Customer For Life”. There should be no project that simply ends when the delivery is completed. Keep an open communication and build a strong trusted network of friends, peers and others that you have worked with. Trust is built on honest, integrity and a simple willingness to deliver beyond what is expected. An important concept is to always undersell and over deliver.
What I Enjoy Most About FIPCO: Everything
Interests Outside Work: Family, travel, major sports – baseball, basketball (college), football, softball,
I wish I could have met or I wish I could meet: John Wayne and Robin Yount
Dream Vacation: They all are if you enjoy them to the fullest. The trip I’d love to make is to Australia and New Zeeland, although Africa, or some exotic Pacific island would be good, but there are still a lot of places in the United States that still need exploring.
[top]
Name: Phil Gandolph
Title: Printing Services Coordinator
When I Started at FIPCO: 05-27-2009
How I Make Sure FIPCO Customers Come First: Listen to their needs. Process orders quickly and accurately to ensure we meet our customer needs and goals.
What I Enjoy Most About FIPCO: Family like atmosphere.
Interests Outside Work: Family, Friends, Skiing, Biking, Camping, Playing Pool, Swimming, Riding Motorcycles
I wish I could have met or I wish I could meet: Minnesota Fats
Dream Vacation: Hawaii.
[top]
|
