Financial Institution Products Corporation®
General Software Update Information
FIPCO continues to offer the leading compliance and software support for which it is known. With specialized training and support services, toll-free software and technical support line, and extended-hour on-call services, you can be assured that our expert staff is available to answer your questions promptly and thoroughly.
| Support Hours | |
|---|---|
| Monday - Thursday | 8:00 a.m. - 5:00 p.m. |
| Friday | 8:00 a.m. - 8:00 p.m. |
| Saturday | 8:00 a.m. - noon |
| On-Call Support 800-722-3498 or fipcosupport@fipco.com | |
|---|---|
| Friday | 5:00 p.m. - 8:00 p.m. |
| Saturday | 8:00 a.m. - noon |
An important part of maintaining your FIPCO software includes keeping it up-to-date. FIPCO strives to get new enhancements as well as crucial legal compliance updates out to customers in a timely fashion. FIPCO utilizes email notifications in order to inform our users of these updates.
To ensure you continue to receive FIPCO emails, please send the following information to your IT staff. They will need to “whitelist” FIPCO and our provider, MailChimp. The IP addresses to use are: 205.201.128.0/20, 198.2.128.0/18 and 148.105.0.0/16. Visit http://mailchimp.com/about/ips for more information.
Please take the necessary steps to ensure your SPAM filter or other email blocking software allows MailChimp messages. It is important to have the IPs and email address white listed. This will ensure you receive your FIPCO software update email notifications, and allow you to keep your software up-to-date. If you have any questions regarding this topic, click to email FIPCO Technical Support or FIPCO Software Support, or call 800-722-3498 option 4.